The role

Our Eden Village in Mt Eden, Auckland is looking for a full-time Resident Services Manager to join their dedicated team.

This is a varied leadership role focused on creating an exceptional experience for our residents and their families. You’ll lead key resident services across the village, while also supporting the General Manager with occupancy, prospective resident enquiries and building strong connections within the local community.

This role works Saturdays as part of the regular working week, giving you the opportunity to be present and connected with our residents and village community over the weekend.

What you’ll be doing:

• Leading the resident experience across activities, dining, housekeeping and front-of-house services

• Supporting the General Manager with prospective resident enquiries, tours, follow-ups and initiatives that help drive occupancy

• Building strong relationships with residents and their families and being a trusted point of contact for day-to-day matters

• Leading and supporting your team to deliver consistently high standards of service

• Developing engaging activities and experiences that support resident wellbeing, connection and participation

• Coordinating the resident survey programme and turning feedback into meaningful improvements

• Working closely with our kitchen team to create a welcoming, hospitality-led dining experience

• Overseeing housekeeping services to ensure resident and communal spaces are presented to a high standard

• Building relationships with local community groups and stakeholders to strengthen the village’s profile and connections

• Supporting our volunteer programme and creating opportunities for volunteers to contribute to village life

What you’ll bring:

• Previous experience in aged care, community services, hospitality or retail, with a strong understanding of customer service

• Experience leading and bringing out the best in a customer-facing team

• A genuine passion for creating great experiences and ensuring residents feel valued, connected and at home

• Strong relationship-building skills and the confidence to engage with residents, families, prospective residents and community stakeholders

• Excellent organisation skills and the ability to manage competing priorities

• Strong written and verbal communication skills

• A proactive, solutions-focused approach and willingness to take ownership

• Strong Microsoft Office skills

• A full clean New Zealand driver licence

• Availability to work Saturdays as part of your regular working week

• Eligibility to work in New Zealand

Why join Oceania?

At Oceania, we're proud to be one of New Zealand's leading providers of retirement living and aged care. Across more than 30 villages, we support over 4,000 residents by creating communities where people feel at home, connected, and well cared for.

Our purpose is simple: to make a difference in every task, every challenge, every day. It's a purpose that's brought to life through the way we work:

• We're one team – We collaborate across teams and functions because together we're stronger than any individual effort.

• We're finding better ways – We challenge ourselves to think differently, find creative solutions, and continuously improve.

• We're committed to care – We put safety and care at the centre of everything we do, creating environments where everyone feels supported.

• We're proud to deliver – We follow through on our commitments because every task matters, and our residents and families count on us to get it right.

When you join Oceania, you'll become part of a supportive team where you'll be encouraged to learn, grow, and make a meaningful contribution every day. In return, we offer competitive pay, ongoing learning and development opportunities, free and confidential wellbeing support, and the chance to build a rewarding career with an organisation that's making a real difference.

Apply now and become part of our journey.

**Oceania does not accept any unsolicited resume referrals from recruitment agencies, or take responsibility for any fees related to unsolicited CVs**