Guest Services Manager - The Bayview

Join one of New Zealand's fastest growing industries with a company that is leading the way.

Oceania Healthcare is one of New Zealand's largest providers of aged care and retirement living. We have 46 sites across the country with 3,600 residents.

The Bayview in Tauranga features spacious and luxurious Care Suites with balconies overlooking the gardens. Features include architecturally designed living spaces and communal areas for our residents to enjoy.

In this senior full-time role, you will be accountable for the delivery of hospitality services, housekeeping, and laundry and you will display a hands-on ethos.

Working alongside the management team, you will have the chance to develop and lead a team dedicated to delivering exceptional care and innovative hospitality services that delight our residents.

Plus, you will be responsible for ensuring our target occupancy rates are met alongside the Business and Care Manager.

To be successful, you will need to demonstrate:

  • Ability to deliver exceptional and personalised service to our Care Suite residents.
  • Leadership skills with proven experience effectively building and strengthening a team.
  • A record of results-driven achievements.
  • A quality-focus with a relentless drive to deliver service excellence.
  • Knowledge of and experience with employment legislation.
  • Literacy in the Microsoft Office Suite.
  • Qualifications in either healthcare or business management.

It will also be an advantage if you have:

  • Senior management experience in either the aged healthcare or hotel industry.
  • Prior hospitality and people management experience.

We are looking for a person who has:

  • The personal attributes to be a highly effective and confident leader.
  • Successfully led a high performing customer facing team who can work under pressure and meet deadlines
  • Highly-tuned problem solving and decision-making abilities.
  • A pro-active attitude and passionate about customer-led hospitality initiatives.
  • Excellent customer relationship and people management skills.
  • A strong personal value system which includes high personal integrity and emotional intelligence.
  • Bring style and calm to a busy and demanding role
  • A customer service ethos with the desire to improve the daily lives of our residents.
  • Ability to work weekends

Applicants for this position should have NZ residency or a valid NZ work visa.

Apply Now

Why work at Oceania Healthcare?

A little about us

We are the proud owner and operator of 46 aged care centres and retirement villages across New Zealand. As the third largest provider of aged care in New Zealand, we are passionate about supporting our local communities and providing the very best care to meet kiwi’s needs.

Our clinical expertise is world-class, led by Dr Frances Hughes, our GM Nursing and Clinical Strategy. Frances is a Registered Nurse and has led global organisations including The International Council of Nurses and worked for the World Health Organisation. She was made an Officer of The New Zealand Order of Merit in 2005 and a Companion of The New Zealand Order of Merit in 2020. Her vision for global excellence in aged care is inspiring, as is her passion to deliver it.

If you asked our staff, they would tell a story that’s not often shared. A tale of dedication, knowledge and putting in the mahi, to care for those who once cared for you and me.

What’s important to us

Every person in our team lives by the following values:

  • Kindness – show compassion and understanding
  • Passion – believe that we can make a difference
  • Respect – know that everyone matters
  • Excellence – delivery quality in everything we do

What’s different about us

We are a people business and we recognise that the passion of our staff is key to delivering outstanding care to our residents.

Our boutique offerings ensure that we can provide a very personalised experience for all our residents – both in village and care.

That makes us special and unique.

We provide industry leading learning and development programmes for all our staff and we have a strong focus on career progression for all.

We also have an employee share scheme which is available to all our staff after being employed with us for one year.

Want to walk in their shoes?

To celebrate International Nurses Day, we launched ‘In Their Shoes’ – a celebration of our dedicated and clinically skilled nurses who work at the forefront of New Zealand’s aged care sector.

‘In Their Shoes’ acknowledges not just the kindness and compassion that our nurses bring to every day, but more importantly, their knowledge, commitment and professionalism.

To mark the day, each of our frontline nurses were gifted a pair of bespoke Allbirds, with a specially crafted message in the insoles of what it’s like to walk a day in their shoes – a token of our respect for the work that they do.

But this doesn’t stop with our current nurses. Every nurse who becomes part of our team will be gifted a pair of bespoke Allbirds, with a specially crafted message in the insoles of what it’s like to walk a day in the shoes of an aged care nurse. We’re always looking for dedicated and skilled nurses across New Zealand.

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